This Client Services Agreement (“Agreement”) is entered into between You, the undersigned (“You” or “Client” interchangeably) and LOOM By Lagree Inc. as of the date of the Agreement below.

I. PAYMENT SUMMARY, MEMBERSHIP TERMS:

1 – PAYMENT SUMMARY: To enroll in and take part in a group class or private session at LOOM by Lagree you must accept the terms outlined in this Agreement.

You have the option to buy individual group classes and/or sessions, or packages, through the LOOM by Lagree app via the third-party platform, MindBody. To do so, you will need to create an “Account” on MindBody, where you can store a valid and current debit or credit card on file. Your card will then be charged for any purchases made through MindBody.

All sessions must be booked and paid for in advance via the LOOM by Lagree Studio’s online booking system. All sales are final, except where required by local laws. Sessions are not transferable, exchangeable, or refundable, and packages cannot be shared between clients.

All fees and charges, including any applicable taxes and late fees, will be billed to a valid and current debit or credit card on file, as outlined below.

Package Expiration:

“Packages” refers to the purchase of a set number of classes to be used at LOOM by Lagree Studio. Session credits do not expire unless specified at the time of purchase, such as for new member specials or introductory offers. Expiring packages cannot be extended, refunded, or paused. It is your responsibility to keep track of any expiration dates; LOOM by Lagree Studio will not send reminders or follow-ups. Any remaining credits after the package expires will be forfeited and cannot be rolled over or converted into additional services at LOOM by Lagree Studio.

 

Package Policies:

By purchasing a package of sessions or classes with LOOM by Lagree Studio, you agree to the following terms: (1) Packages are non-transferable and cannot be shared between members; (2) Introductory Offers are available only to new clients; (3) Expiring packages cannot be extended, transferred, refunded, shared, or paused; (4) LOOM by Lagree will not adjust or extend packages due to accidental bookings or any actions or omissions by clients. The expiration date on an expiring package is the final date on which sessions may be used; and (5) Clients purchasing packages acknowledge and agree to these terms and are bound by them.

 

Refund Policy:

At LOOM by Lagree, we strive to ensure you are satisfied with your experience and education through our services. However, due to the significant time, effort, preparation, and care involved in creating and delivering these services, all sales are final, and refunds will not be issued.

 

Chargeback Policy:

You acknowledge that all sales are final, and LOOM by Lagree Studio does not provide refunds for any portion of your payment for services, unless explicitly stated otherwise at the time of purchase. By agreeing to the terms of this Agreement, you confirm that you will not initiate a chargeback for any payment made, as you are fully aware of and voluntarily consenting to this Refund Policy.

If you attempt to initiate a chargeback with your credit card company, this Agreement will be automatically terminated, regardless of whether the chargeback is successful. As a result, you will lose access to all credits purchased from LOOM by Lagree Studio and will remain contractually obligated to pay for the services in full.

Payment Processor:

Payments on the Sites are processed through the third-party payment processor, Stripe. You have the option to store a valid and current debit or credit card on file within your account for: (1) incidental charges, such as late-cancel fees, and/or (2) convenience of transaction. If an incidental charge is required, both the cardholder and account holder grant permission for LOOM by Lagree Studio to charge the card on file.

2- ACCOUNT:

When you make your first purchase of the Services or first use the Sites and/or Website, you will be prompted to create an account (the “Account”) with LOOM by Lagree Studio through the third-party platform, MindBody. Your Account is password-protected and allows you to purchase and book services, access purchased products, and securely store your credit card information.

3- MEMBERSHIPS:

LOOM by Lagree Studio offers different types of “Membership(s),” which refer to both manual and automatically renewing monthly commitments for a specified number of classes. Auto-renewing memberships are billed monthly, automatically renew on the same date each month as the original purchase, and require a 90-day commitment.

Membership Freeze/Pause: You may temporarily “freeze” your auto-renewing Membership for a minimum of one (1) week and a maximum of two (2) weeks. Auto-renewing Memberships are eligible for one freeze per year at no additional cost. Freezing your Membership will adjust your billing date accordingly.

All freeze requests must be submitted in writing via email at least 5 business days before the desired freeze date. Emails should be sent to Info@loombylagree.com and must include: (1) the date you wish to freeze your membership, and (2) the date you want the membership to be unfrozen. You understand that your membership will automatically be unfrozen on the specified date, and you will be charged accordingly. If you request an extension of your freeze, it will be at LOOM by Lagree’s sole discretion to approve or deny the extension.

Auto Debit: By purchasing an auto-renewing Membership, you expressly authorize LOOM by Lagree Studio to charge the payment method you have provided. You grant LOOM by Lagree Studio permission to automatically charge the debit or credit card you’ve specified on the same day each month for the auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that: (1) LOOM by Lagree Studio will process payments in accordance with this authorization, not exceeding the amount shown on the billing invoice and/or in connection with cancellation fees as outlined in the cancellation policy. LOOM by Lagree Studio may stop processing recurring charges if it is unable to collect funds from your card due to reasons such as insufficient funds or inaccurate information; (2) it is your responsibility to maintain accurate and up-to-date card information on file. LOOM by Lagree Studio is not liable for errors in processing due to expired or incorrect details; and (3) LOOM by Lagree Studio is not responsible for any bank overdraft fees that may arise.

4- MEMBERSHIP CANCELLATION:

Auto-renewing Memberships can be cancelled after the initial 90 day term, subject to applicable local laws. The Membership will continue to renew automatically each month unless a cancellation request is made at least 5 days before the auto-renewal date. Cancellations can be requested by emailing LOOM by Lagree at Info@loombylagree.com or by canceling through your Account before the next billing date, which is the same calendar day as your original purchase date. If you cancel before the next billing date, you will retain access to the Membership until the end of your current billing cycle. If you do not cancel before your billing date, you will be automatically charged for the following month, with no refund, and continue to have access until the next billing date. At that point, your Membership will be considered cancelled, and no further charges will occur.

II. RESERVATIONS AND CANCELLATION POLICIES

1 – RESERVATIONS:

You are fully responsible for booking and canceling your classes and sessions. Reservations can be made on the Sites and/or through your MindBody Account. To secure your reservation, you must log into your Account and purchase the class. Your reservation will not be confirmed until the payment is completed; all reservations and purchases will be confirmed via email.

To schedule a private session, please email info@loombylagree.com to coordinate with your desired instructor. Private sessions are scheduled through a LOOM by Lagree team member, not directly through your Account.

Waitlist: If a class is full, you are encouraged to join the waitlist. Should a spot become available before the cancellation window closes or within 12 hours of the class time, you will receive an email confirmation. If you are added to the class from the waitlist, it is your responsibility to cancel your reservation if you can no longer attend to avoid late cancellation penalties.

2 – CANCELLATIONS:

• Classes must be canceled at least 12 hours prior to the scheduled start time, and private sessions must be canceled at least 12 hours before the session begins. If you fail to cancel or reschedule before the cancellation window closes, you will be considered a late cancellation, forfeit your class or session credit, or incur a fee.
• Class cancellations and reschedules can only be done online through (1) your Account, or (2) the confirmation email you received at the time of booking. Cancellations are non-refundable, but your Account will be credited with the session. Private session cancellations and reschedules must be done via email and should be sent at least 12 hours before the session start time.
• If you cancel outside the 12-hour window, you will receive a session credit (no refunds). Cancellations made within the 12-hour window will be considered a “late cancel,” causing the credit to be forfeited and/or a full charge to be applied.
• If you do not show up for your scheduled class or session, it will be considered a “no show,” and you will forfeit your class or session credit. If you have no available credit, you will need to pay for the class or session before scheduling another. Alternatively, if you have a valid credit or debit card on file, it will be charged for the missed session.
• Cancellations via text to an instructor, Facebook Messenger, or any other social media platform are not considered valid cancellations. If the booked class or session is not properly canceled outside the cancellation window, you will be charged.
• In the event of an emergency, LOOM by Lagree reserves the right to reschedule your session at a mutually agreed upon time or cancel it entirely. In this rare case, you will not be charged, and your session will be promptly rescheduled.

 

3 – LATE ARRIVALS:

You are expected to arrive on time for your class or private session, with the necessary equipment (if applicable), and ready to begin your workout. If you do not arrive within the first 5 minutes of the scheduled class time, your spot may be given to someone on the waiting list. For safety reasons, LOOM by Lagree does not allow members to join a class more than 5 minutes after it has started. If you arrive after this 5-minute window, your visit will be considered a late cancellation, and you will be charged accordingly.

If you arrive late for your scheduled private session, it is at the instructor’s discretion whether to proceed. If the session continues despite your tardiness, the session will not be extended and will still end at the scheduled time. If you are significantly late to the point that it’s not feasible to complete the session, your tardiness will be considered a “late-cancel,” and the session will be forfeited.

 

III. STUDIO POLICIES 1 – STUDIO POLICIES:

• Instructors are subject to change, and classes may be canceled without notice. When possible, LOOM by Lagree will send an email to notify you of any schedule changes. By consenting to receive notices from LOOM by Lagree, you agree to be notified about any class or session you are registered for. LOOM by Lagree Studio is not responsible if you fail to read these notices.
  
  
• Studio Guests: For safety reasons and in compliance with local laws, children and pets are not allowed in the studio during classes.
  
  
• Workout Attire & Grip Socks: All clients are asked to wear comfortable, non-restrictive workout clothing. Jeans, clothing with metal accessories, large zippers, or loose jewelry are not permitted on the equipment. For safety and to protect the equipment, grip socks are required when using the Megaformer machines. Grip socks are available for purchase at the studios as well as at local and online retailers.
  
  
• Cell Phones: Cell phones are not permitted during class. If you have an emergency and need to be on-call or check your phone, please inform your instructor.
  
  
• Cleaning: Clients are responsible for wiping down their machine after class.

 

2 – CODE OF CONDUCT:

LOOM by Lagree is dedicated to maintaining a respectful, inclusive, and safe environment for all individuals. As such, harassment, inappropriate or discriminatory behavior, and persistent disruptive or inflammatory actions will not be tolerated. LOOM by Lagree Studio reserves the right to assess behavior and take appropriate action. This includes, but is not limited to, terminating the training relationship of any client engaged in unacceptable behavior, without a refund.

 

3 – MEDIA AND CONTENT RELEASE:

You grant LOOM by Lagree Studio, along with its representatives, employees, agents, and/or assigns, the right to capture digital recordings of you and your property while you are engaging with or participating in services provided by LOOM by Lagree Studio. These photos and videos may be used and published in print or electronically.
By agreeing to be filmed, photographed, and/or otherwise documented by LOOM by Lagree Studio, you, on behalf of yourself, your heirs, representatives, executors, and assigns, irrevocably grant LOOM by Lagree Studio the absolute and unrestricted right to copy, reproduce, adapt, edit, summarize, copyright, publish, exhibit, distribute, perform, and otherwise use the content, with or without your name, for any lawful purpose, including but not limited to publicity, advertising, and web content. You also agree that LOOM by Lagree Studio owns all digital files and waive any right to inspect or approve the final product, or any content in which your likeness appears.

 

IV. MISCELLANEOUS
1 – MEDICAL RELEASE AND CONSENT TO TREATMENT:

You acknowledge that it is advisable to consult with a physician before beginning any exercise program, and that you are not aware of any medical condition that would make you unfit to participate in a session. You agree to promptly inform LOOM by Lagree Studio of any changes in your medical condition, including pregnancy, as soon as reasonably possible.

If, in the sole discretion of LOOM by Lagree Studio, it is determined that participating in a LOOM by Lagree Studio workout may pose a physical risk to you, you understand and agree that you may be denied access to the session until you provide LOOM by Lagree Studio with a letter from your medical doctor, at your own expense, addressing the concerns and confirming that the concerns are unfounded.

You agree that if you experience symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness, fainting, or severe pain, whether or not you are under direct supervision of a trainer, you will immediately stop exercising and inform a representative of LOOM by Lagree Studio. You authorize LOOM by Lagree Studio representatives to seek emergency medical treatment on your behalf, including transportation to a hospital, urgent care, or another medical facility.

TACTILE CUEING: In certain situations, the instructor may need to physically touch you to help you achieve the correct form for an exercise. By agreeing to the terms of this Agreement, you consent to this appropriate physical contact.

EMAIL COMMUNICATIONS: You understand that you may periodically receive email communications from LOOM by Lagree Studio regarding private sessions, studio updates, and your participation. By entering into this Agreement, you authorize LOOM by Lagree Studio to send you emails at the address on file for these purposes.

CALIFORNIA DISCLOSURES: In accordance with California Civil Code 1812, this Agreement may be canceled upon receipt of written notice via email or first-class mail under the following conditions: (1) in the event of the member’s death or disability, preventing them from receiving the services they have contracted for with LOOM by Lagree Studio. The member or their estate will be relieved of payment obligations for services not received prior to the death or disability (subject to a doctor’s note regarding the disability); and (2) if the member relocates more than 25 miles away from LOOM by Lagree Studio, with proof of the new address.

You, the buyer, may cancel this Agreement at any time before midnight of the fifth (5th) business day after the date of this Agreement, excluding Sundays and holidays. To cancel, send a signed and dated notice stating your intention to cancel, or words of similar effect. The cancellation notice may be mailed via first-class mail, emailed from the email address on file with the studio, or delivered in person to 15 E Holly Street, Pasadena, CA 91103, or to Info@loombylagree.com. ACKNOWLEDGMENT OF RECEIPT AND UNDERSTANDING By signing below, You hereby agree that You shall abide by all the terms, conditions and policies embodied within this Client Services Agreement.